When you purchase a product through DropHitch.com / TruckRackDepot.com / VehicleFx.com, you will be offered free shipping (when applicable) in the continental United States (Alaska, Hawaii, Puerto Rico, and Canada may be extra). Your order will be processed with-in 24-48 hours and in many cases within a few hours after your order has been placed.
We ship straight from the factory and pride ourselves on processing your order as quickly as possible. Orders usually leave the factory in 2 to 4 business days depending on availability. Custom orders will take longer than stock items. All orders with a shipping address that is different from the credit card billing address may experience a delay. DropHitch.com / TruckRackDepot.com / VehicleFx.com reserves the right to refuse shipment to any address other than the billing address at our discretion. Occasionally orders may be back ordered or out of stock. We will contact customers by email if we learn that the item ordered is on back order. You have the option to cancel your order at any time prior to it being shipped (see Order Cancellation).
We only ship to continental US addresses (Alaska, Hawaii, Puerto Rico, and Canada may be extra). We cannot ship to post office boxes or military bases and we do not ship C.O.D. We will not ship to freight forwarding companies or shipping companies. If this is done without our knowledge, the purchase becomes final and sold as is.
If you order multiple items and one or more items are on back order or discontinued, we will normally ship the in stock products unless you let us know in advance. Back ordered products will then be shipped when available. Discontinued items will be removed from your invoice.
If a shipment is undeliverable for any reason, you will be charged all fees that we incur due to the undelivered product. This could include but is not limited to restocking fees, return shipping fees or storage fees. These are fees that we incur due to an undelivered product and are not fees generated by DropHitch.com / TruckRackDepot.com / VehicleFx.com.
We reserve the right to refuse shipment and/or cancel order of product if questionable credit card use is suspected. Failure of customer to cooperate with verifying questionable credit card use will result in product not being shipped and order being canceled.
DropHitch.com / TruckRackDepot.com / VehicleFx.com is not responsible for products lost, stolen or damaged during shipment. It is recommended that you require a signature for delivery of your product.
Items eligible for free shipping will be shipped by a carrier of our choice. Free shipping is only available to continental US addresses (lower 48 states). A handling charge may apply to your order, if under $150.
These policies can change without notice. Please check this and other policies for updates on future site visits.
